Allstate Insurance review 2020: auto, home and life

Founded in 1931 by General Robert E. Wood, then-president of Sears, Roebuck and Company, Allstate Insurance Company has written insurance policies for almost 90 years. Headquartered in Northbrook, Illinois, and publicly owned since 1995, Allstate began as a mail-order auto insurance company but quickly expanded its product line.

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driving car on highway

Throughout its history, Allstate has advocated for automobile safety features, such as seatbelts and airbags, lobbying government officials and working with automakers to reduce injuries and fatalities on the road.

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The company’s emphasis on safety continues today, with innovative programs such as Allstate Drivewise(R), which provides personalized driving feedback to help make you a safer driver-and save money on your premiums.

Consumers now recognize Allstate as a leader in the automobile, home and life insurance industries, but its product portfolio also includes employee benefits, investment services and roadside assistance services.

As one of the largest insurance companies in America, Allstate allows you to tap into a deep reservoir of insurance experience when you insure your home, car, or family with the company. Its agents live in your community and can help you get the best Allstate auto quote and craft the best coverage for your own unique circumstances.

Allstate auto insurance

Allstate sells many different types of insurance, but the company is probably most widely-known for its auto insurance. The provider is the fourth largest car insurance company in terms of the number of policies written with 9.3% of the market share.


Allstate auto insurance products cover all the basics, like collision coverage, comprehensive, and liability. But it also goes the extra mile with a variety of add-on coverages for more protection, including:

  • Accident forgiveness
  • Sounds system insurance
  • New car replacement
  • Roadside assistance
  • Rental car reimbursement
  • Personal injury protection
  • Rideshare coverage
  • Milewise(R)


Allstate also excels at discounts. The company helps drivers save money on their insurance by offering the following discounts:

  • Multi-policy
  • New car
  • Smart student
  • Anti-lock brakes
  • Anti-theft device
  • Early signing
  • Responsible payer
  • Automatic payments
  • Paperless statements
  • Pay in full

Allstate home insurance

If you’re shopping for homeowners insurance, consider a policy from Allstate. The company was ranked as the 7th best home insurance company in J.D. Power’s most recent study, which rated 23 insurance providers in terms of customer satisfaction.


Allstate offers homeowners insurance that covers the standards: dwelling coverage, personal property coverage, liability protection and guest medical protection. But it also has a wide selection of add-on coverages that help you customize your policy, such as:

  • Identity theft restoration
  • Water backup
  • Scheduled personal property
  • Business property
  • Sports equipment
  • Green improvement reimbursement
  • Yard and garden
  • Electronic data recovery
  • Musical instruments
  • Flood insurance
  • HostAdvantage(R)


As with auto insurance, you may be eligible for multiple discounts as a homeowner if you buy a policy from Allstate. Here are some of the home insurance discounts that Allstate offers:

  • Multi-policy
  • Responsible payment
  • Claim-free
  • Welcome and loyalty
  • New home buyer
  • Automatic payments
  • Protective devices
  • Early signing

Allstate life insurance

Allstate is known for its property and casualty insurance, but the company also offers several different life insurance policies that can protect you and your family. With Allstate’s excellent financial strength, you can rest assured that any claims will be paid in full when you need to use your coverage.

Types of policies offered

Allstate sells term life insurance and whole life insurance. Here are the specific policies available:

Term life insurance

Allstate’s term life insurance policies offer coverage for 10-30 years, with the option to select any term length you want, like 11 or 27 years. Term life insurance is the most affordable type of policy and is ideal for anyone who is looking for basic coverage.

Whole life insurance

Whole life insurance offers coverage for your lifetime. It has a guaranteed cash value and level premiums for the duration of your policy. When you pass away, your beneficiaries receive a tax-free death benefit which can be used for things like end-of-life expenses, supplemental income, and debt.

Universal life insurance

Allstate’s universal life insurance is a good policy for people who want flexibility. With this type of policy, you can adjust the death benefit overtime to match your family’s needs. There is a cash value component with two options-invest in an index fund with caps on gains and losses, or get a guaranteed annual return.

Variable universal life insurance

Variable universal life insurance is another type of policy that can be used as an investment vehicle. The policy builds cash value and you get the freedom to choose how that money is invested. Allstate’s variable universal life insurance has no gain or loss caps, meaning there is higher growth potential, but also more risk.

Allstate insurance ratings, reviews, customer satisfaction and complaints

Organization Allstate rating
J.D. Power 2020 U.S. Auto Insurance Study Varies by region
J.D. Power 2020 U.S. Home Insurance Study 829/1,000
A.M. Best A+
Better Business Bureau (BBB) A+

Overall, Allstate has solid reviews and ratings across the board. Allstate car insurance ranked well in J.D. Power’s 2020 U.S. Auto Insurance Study for customer satisfaction. Allstate was rated the best car insurance provider in Florida, and scored above average in the Southwest and North Central regions.

In J.D. Power’s 2020 U.S. Home Insurance Study, Allstate scored 829/1,000, which is above average. On the list of 23 home insurance providers, Allstate was ranked 7th.

The Better Business Bureau gives Allstate an A+ rating, but the number of complaints is high. In the last year alone, there have been 460 complaints closed. Customers give Allstate a one-star rating, with many customers complaining about prices, claim issues, and poor customer service.

However, Allstate is very strong financially. The company has an A+ rating from A.M. Best, indicating excellent financial strength. When you’re looking for an insurance provider, it’s important to look at financial strength because it reflects the company’s ability to pay claims, even in costly situations like natural disasters.

Reasons why Allstate is a great option

There are three ways to file a claim with Allstate: you can file claims online, through its call center at 1-800-ALLSTATE or with your local agent. With Allstate’s mobile app, available for iOS and Android devices, policyholders can track claims, contact an agent, access policy documents and request roadside assistance.

Another reason to consider Allstate is its generous portfolio of discounts, which can save you significantly on premium costs. Allstate’s multiple-policy discount makes its auto insurance a great option for people who have Allstate homeowners or life insurance. Parents of high school and college students can also take advantage of Allstate’s student discounts.

Car owners in regions where Allstate ranks among J.D. Power’s top companies can rely on Allstate auto insurance as a reliable coverage choice. Consumers in regions where Allstate ranks low, or in locales where Allstate insurance reviews reflect poor performance, might choose to consider other companies.

One of Allstate’s most innovative features is its Drivewise program. With Drivewise, you download an app to your Android or Apple device. It tracks your driving habits and trip data, and then calculates a cash reward based on how safely you are driving. You can earn reward points for avoiding hard braking, maintaining a safe speed, and other smart driver habits.

In addition to auto insurance, we also found that Allstate has great home insurance policies, with a variety of customization options. We also recommend checking out Allstate’s life insurance coverage, especially if you can take advantage of multi-policy savings with a home or car insurance policy.

Additional policies offered by Allstate

In addition to car, home and renters insurance, Allstate also offers:

  • Condominium insurance
  • Motorcycle coverage
  • Business insurance
  • Identity theft protection
  • Boat insurance
  • Landlord policies
  • Pet insurance
  • Motorhome, ATV and snowmobile coverage
  • Event insurance

Frequently asked questions

What do I need to get a quote from Allstate?

You can get an Allstate auto quote by submitting a request on the Allstate website or by contacting an Allstate agent. To provide a quote, an agent will need to know the make and model of your vehicle, your location, your age, the number of miles you drive annually and information about previous traffic violations, if any.

How do I file a claim with Allstate?

Allstate allows you to file a claim on its website, by calling its nationwide call center at 1-800-ALLSTATE or by contacting your Allstate agent.

Does Allstate offer discounts to current policyholders who need additional insurance?

Yes. If you already have Allstate homeowners, auto or life insurance coverage, you may qualify for reduced rates by bundling your policies.

How can I find a local Allstate agent?

The Allstate website provides an agent directory, which enables you to search for an agent by name, ZIP code or city and state. Or, you can call Allstate at 1-877-810-2920.

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