A discount car rental company accused by the state Office of the Attorney General of lying to and misleading customers agreed to pay $80,000 in penalties.
Drivo Rent-A-Car, which operates out of Newark Liberty International Airport and New York’s John F. Kennedy International Airport, billed different consumers for the same damage to the same rental vehicle, falsified accident reports and failed to disclose to existing damage rentals, among other allegations, the state attorney general said.
“Companies that employ shady tactics to unfairly profit from their customers will be held accountable,” Attorney General Gurbir S. Grewal said in a statement. “We want drivers of rental cars in New Jersey to be confident that they aren’t being taken for a ride.”
Drivo agreed to pay $44,524.87 in civil penalties, $2,677.88 in restitution to consumers, $9,535.25 in investigative costs and $23,262 in the state’s attorneys’ fees.
It didn’t immediately respond to a request for comment from NJ Advance Media.
Investigators also alleged Drivo posted deceptive and misleading online advertisements and failed to honor rental rates customers agreed to when booking vehicles online.
Drivo agreed to arbitration to resolve customers’ complaints and to change the way it does business to be more transparent, the Attorney General’s office said.
Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse can file an online complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 to receive a complaint form by mail.
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